When an apartment from our City Aura or Urban Zen collections offers sophisticated design and the highest level of comfort, it becomes part of our Signature selection.
General Terms & Conditions
WHEREAS
a) THE BEST RENT S.R.L., VAT No. 08434160969, represented by its legal representative Florentina Markaj, registered with the Milan Companies Register under no. MI - 2026339, with registered office in Milan, Viale Monte Nero 59, has been entrusted with a mandate with representation for the management aimed at granting temporary use of the property selected during the booking process by the Customer (hereinafter also referred to as the “Property”);
b) The Customer intends to stay at the Property for the period selected by them and in compliance with the terms and conditions set out in this document and in the lease agreement to be executed (hereinafter also referred to as the “Agreement”).
c) The Best Rent S.r.l., as a service company, shall handle the booking service and all related activities.
Now therefore, the Customer accepts the following terms of service:
1. Recitals and Attachments
The recitals and attachments form an integral part of these terms of service.
2. Subject Matter
These terms of service govern the procedures for booking and cancelling the stay at the Property, as well as the procedures for signing the Agreement.
3. Booking Procedure and Execution of the Agreement
3.1 The Customer shall select the property they wish to use for temporary accommodation among those listed on the website www.thebestrent.it or through other online platforms, and may submit a booking request for the selected property by contacting The Best Rent S.r.l. by phone at +39 0236683400, by email at booking@thebestrent.it, or through the website.
3.2 Following the information request received, The Best Rent S.r.l. shall send the Customer an email entitled “★★ First Name Last Name confirm your booking” regarding the selected Property, containing all information (via a link redirecting to an online page). In particular:
a) the address and characteristics of the selected Property;
b) the duration of the Agreement, specifying the period selected by the Customer;
c) the amount of the monthly rental fee and any tourist tax payable, if applicable;
d) the amount of the booking deposit (earnest money deposit) due for the reservation of the Property and the amount of the security deposit to be paid at check-in;
e) the applicable “Cancellation Policy” (as specified below in section 6);
f) the maximum number of persons allowed to occupy the Property;
g) the check-in and check-out times;
h) any additional extra-contractual services that may be provided to the Customer through third parties approved by The Best Rent upon request, together with the related costs.
3.3 On the same page, the Customer shall be required to accept these general terms of service by ticking the relevant checkbox, as well as an additional checkbox for double approval of certain specific and important clauses. At check-in, the Customer shall sign the lease agreement and the service agreement if the stay exceeds 30 days.
3.4 The booking deposit must be paid within 24 hours from the time the reservation is entered. After this deadline, the booking request shall become ineffective and The Best Rent S.r.l. shall no longer be required to guarantee availability of the selected Property.
3.5 The online page referred to in section 3.2 must be completed by the Customer with all required information (for example, the personal details and identification data of all persons occupying the Property). The Customer must also accept these general terms of service.
3.6 If the Customer chooses bank transfer as the payment method for the deposit to the account of The Best Rent S.r.l. or to an account of a delegate appointed by it, the Customer must send a copy of the bank transfer receipt to The Best Rent S.r.l. by email within the following 24 hours.
3.7 If the Customer sends proof of payment after the deadline indicated in section 3.6 and the selected Property is no longer available, The Best Rent S.r.l., where possible, shall propose another available property to the Customer, indicating any price difference payable.
3.8 Within 24 hours from receipt of the communication referred to in section 3.7, the Customer must notify The Best Rent S.r.l. by email of acceptance of the new property.
3.9 If the Customer does not accept the proposed change of property, the Customer must notify The Best Rent S.r.l. in writing, and The Best Rent S.r.l. shall refund the deposit received within 10 days from receipt of such refusal notice.
4. Payment Terms
4.1 Upon conclusion of the Agreement, the amount paid by the Customer as an advance payment shall constitute an earnest money deposit pursuant to Article 1385 of the Italian Civil Code and shall be retained by The Best Rent S.r.l. in the event of cancellation by the Customer.
4.2 The Customer shall pay the balance of the first rental instalment in advance upon signing the Agreement at check-in. Subsequent payments shall be due according to the terms specified in the lease agreement. Cash payments may only be made at the landlord’s offices by appointment and for amounts not exceeding €4,999.
4.3 A representative of The Best Rent S.r.l. shall record the gas and electricity meter readings at check-in and check-out.
4.4 If the Customer is required to pay the tourist tax to the Municipality of Milan, such payment shall be made through The Best Rent S.r.l., acting as tax collector in compliance with applicable regulations.
5. Security Deposit
5.1 Upon signing a temporary lease agreement (over 30 days), the Customer shall pay The Best Rent S.r.l. a non-interest-bearing security deposit. The security deposit shall guarantee compensation for any damage caused by the Customer to the Property and may also be applied by The Best Rent S.r.l. toward payment of any other outstanding sums owed by the Customer.
Within 72 working hours from check-out (or completion of inspection and verification procedures), The Best Rent S.r.l. shall refund the entire security deposit to the Customer. If damages or malfunctions caused by the Customer are found, The Best Rent S.r.l. shall refund the residual amount after deducting the amounts due.
5.2 For stays shorter than 30 days, The Best Rent S.r.l. shall make a pre-authorization on the Customer’s credit card for a specified amount as a security deposit. If no damages or malfunctions caused by the Customer are found, The Best Rent S.r.l. shall release the authorized amount within 10 working days.
5.3 Upon vacating the Property, and in any case within 15 days from receipt of a formal payment request from The Best Rent S.r.l., the Customer shall remain liable for payment of any additional damages caused to the Property by themselves or the other occupants that exceed the amounts covered under sections 5.1 and 5.2.
6. Cancellation Policy
6.1 The amount paid by the Customer as an advance payment shall become an earnest money deposit once the Agreement has been concluded pursuant to section 3. The amount of the advance payment, and therefore the earnest money deposit, shall vary according to the duration of the Customer’s stay at the Property.
6.2 If the Customer cancels the reservation at any time prior to arrival at the Property, or in the event of a no-show at check-in, The Best Rent S.r.l. shall be entitled to retain the entire amount paid as the earnest money deposit.
6.3 If the Guest decides to terminate the stay early for any reason and the Agreement duration is less than 30 days, the Guest shall not be entitled to any refund and The Best Rent S.r.l. shall retain the entire amount received.
If the Agreement duration exceeds 30 days, the Guest must provide at least 30 days’ notice; otherwise, the Guest shall be liable for a penalty equal to one month’s rent. In any event, the Guest shall remain liable for all accrued expenses pursuant to section 4 and for amounts due to restore any damages found by the Grantor.
7. Delivery of the Property
7.1 To complete the delivery and access procedure for the Property (check-in), the Customer must be present at the agreed date and time at the selected Property. At that time, the Customer shall sign the lease agreement and a handover report containing electricity and gas meter readings and any existing damage to the Property.
The handover report shall be signed by the Customer on behalf of themselves and all occupants of the Property, after which the representative of The Best Rent S.r.l. shall hand over the keys or access codes to the Property. From the moment the keys or access codes are delivered, the Customer shall become custodian of the Property and shall be liable to The Best Rent S.r.l. and the rightful owner for any damage, breakage, or malfunction.
7.2 At check-in, the Customer must show the representative of The Best Rent S.r.l. the identity documents of all persons who will occupy the Property.
7.3 The Customer must promptly notify The Best Rent S.r.l. of any delay with respect to the scheduled check-in time and hereby releases The Best Rent S.r.l. from any liability for disruptions caused by such delay.
The standard assisted check-in hours are from 3:00 PM to 9:00 PM; requests outside this time frame must be agreed in advance with The Best Rent S.r.l.
In case of delay in check-in procedures, if not communicated at least two hours before the scheduled check-in time indicated at the time of booking, check-in shall not be guaranteed.
8. Customer Obligations
Without prejudice to the obligations assumed under the lease agreement, the Customer hereby guarantees that every person occupying the Property is lawfully present in Italy and, if a foreign national, complies with any visa and residence permit requirements imposed by public security regulations, assuming direct responsibility for the truthfulness of such declaration.
The Best Rent S.r.l. shall communicate the identity details of the occupants of the Property to the Public Security Authority.
9. Privacy
9.1 The Customer expressly authorizes The Best Rent S.r.l. to process their personal data and to provide such data, pursuant to Legislative Decree No. 196/2003 and subsequent amendments, to parties delegated by The Best Rent S.r.l. for the purposes of carrying out the provisions of these general terms of service and the lease agreement.
9.2 The Customer acknowledges that the purpose of processing their personal data is limited solely to the execution of the agreement by The Best Rent S.r.l. and its appointed representatives.
These general terms of service shall be governed by Italian law and interpreted according to the Italian language.
In the event of discrepancies between any translated version and the Italian version, the interpretation based on the Italian version shall prevail.
For matters not expressly provided for in these general terms of service, reference shall be made to the laws in force from time to time.